Good communication skills correlate with a decreased probability of medical/legal consequences because the patient is more likely to comply with doctor recommendations and adherence to proposed plans of therapy and care.

Temperament is determined by your unique neurological characteristics and unlike personality, it cannot be changed. It’s like handedness; a set of inclinations each of us are born with, a predisposition to certain attitudes and actions.
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Unhelpful; it does not suggest what otherwise might be and is ill judged. It comes from the needs of the critic rather than the needs of the person receiving it; is dehumanizing. Predominately judgmental.

Any of the following sactions may be imposed by the AAO Board of Trustees pon a Fellow or Member of the Academy who has failed to observe the Rules of Ethics in this Code,
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Patients are not likely to sue physicians with whom they have developed a trusting and mutually respectful relationship.

Some helpful resources for locating, researching and hiring a mediator are:
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The best place to start any behavioral change effort is with a baseline assessment of where one’s strengths and most serious developmental needs lie.
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Effective planning involves the use of a personal calendar and a to-do list, as well as prioritization and goal setting.  An appointment calendar and a to-do list alone aren’t good enough.
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Visual aids can help provide emphasis and deliver clear illustrations of your points.  Simple pictures can enhance the audience’s level of understanding of the material presented.
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Physicians deal with conflict every day. They deal with conflict in transactions with insurers, colleagues, hospital administration, in addition to managerial challenges.
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