How can I motivate my staff to better select diagnosis codes for claims?

Only you, not a staffer, should select diagnosis codes for claims. An exception is if you have a certified professional coder on staff, and you’ve given him or her the responsibility to abstract the records.

Run system reports to discover claims with invalid codes. Make sure you keep up with the latest ICD-9-CM changes. CMS and other carriers will reject your claims if you have not implemented the coding changes.