By asking patients how satisfied they are with a physician experience, doctors can discover areas where they might be able to improve.
Doctors who tend to be independent, have strong egos and deny having problems with anger or impatience may have more lawsuits. Studies of surgeons showed that those who were sued scored lower in areas of executive leadership, attention to detail and conformity to standards than surgeons who were not sued. Those sued also tended to be independent, have strong egos and deny having problems with anger or impatience. Those named in a lawsuit generated more complaints from patients who were dissatisfied than those not named in a lawsuit.